Decision details

(i)            to approve the areas for improvement identified in section 3.39 of the report;

(ii)          to approve the initiation of an improvement project to test changes that will achieve an increase in awareness of services provided and address identified gaps; and

(iii)         to instruct the Chief Officer– People & Citizen Service to report back to the Anti-Poverty and Inequality Committee in Q1 of 2025 on the findings of the survey and an update of the improvement actions.