Decision details

The Board had before it a report by Judith Proctor which provided an outline of the statutory complaint processes relating to social work. The report also appended a recent Complaints Review Committee outcome for the Committee to note.

The report recommended:-

that the Board –

(a)       Note the statutory complaint processes for social work as outlined in this report; and

(b)       Request that statutory complaints which reach the Complaints Review Committee stage are brought to the IJB or Audit and Performance Systems Committee for noting after they had been submitted to a full meeting of Aberdeen City Council.

The Board resolved:-

(i)        to note the statutory complaint processes for social work as outlined in the report; and

(ii)       to request that statutory complaints which reach the Complaints Review Committee stage are brought to the IJB or Audit and Performance Systems Committee for noting after they had been submitted to a full meeting of Aberdeen City Council.