Decision Maker: Operational Delivery Committee
Is Key decision?: No
Is subject to call in?: No
The Committee resolved:-
(i) to request that a Service Update be circulated to members in regard to the volume of delay in handling complaints within Customer Experience;
(ii) to request that information on new fleet vehicles and livery from a recent media article be circulated to members by email; and
(iii) to otherwise note the information contained with no further observations made.
Publication date: 23/05/2019
Date of decision: 16/05/2019
Decided at meeting: 16/05/2019 - Operational Delivery Committee
Accompanying Documents: