Issue - meetings

The Committee resolved:-

(i)            to note that the Chief Operating Officer would liaise with colleagues in  HR in regards to the Scottish average in terms of mental health issues in the workplace, and to ascertain if the Council could be doing anything differently;

(ii)          to note that the Chief Operating Officer would investigate what training was available to managers in regards to mental health issues in the workplace;

(iii)         to request that the Chief Operating Officer provide a circulation to Members in due course with information on agency staff and the overspend on the budget for agency staff;

(iv)         to request that officers report back in regards to the vehicle, plant and equipment accidents indicator being 76 in January 2018, to ascertain if there was a reason for this;

(v)          to request that the Chief Officer – Customer, look at  (a) whether there has been an increase in Housing Benefit Claims and (b) establishing an indicator for the length of a phonecall; and

(vi)         to request that officers look at the 2017-18 target figure of 74% for road and infrastructure services satisfaction and how this compares with the Scottish average.

The Committee had before it a report by the Chief Operating Officer and the Director of Customer, which provided Members with a summary of the key performance measures relating to the Operations Directorate.  Appended to the report were the performance summary dashboard and the performance analysis of exceptions.

The report recommended:-

that the Committee provides comments and observations on the performance information and highlight any indicators or areas of service they would like to see featured in future reports.

The Committee resolved:-

(i)            to note that the Chief Operating Officer would liaise with colleagues in  HR in regards to the Scottish average in terms of mental health issues in the workplace, to ascertain if the Council could be doing anything differently;

(ii)          to note that the Chief Operating Officer would investigate what training was available to managers in regards to mental health issues in the workplace;

(iii)         to request that the Chief Operating Officer provide a circulation to Members in due course with information on agency staff and the overspend on the budget for agency staff;

(iv)         to request that officers report back in regards to the vehicle, plant and equipment accidents indicator being 76 in January 2018, to ascertain if there was a reason for this;

(v)          to request that the Chief Officer – Customer, look at  (a) whether there had been an increase in Housing Benefit Claims and (b) establishing an indicator for the length of a phonecall;

(vi)         to request that officers look at the 2017-18 target figure of 74% for road and infrastructure services satisfaction and how this compared with the Scottish average; and

(vii)        to otherwise note the performance report.