Issue - meetings

The Committee resolved:-

(i)            in regards to Welfare Right - % of Successful Appeals, that officers would report back to members by way of email, to clarify the figures contained in the report; and

(ii)          to otherwise note the information contained in the Performance Report.

The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which presented Committee with the status of key performance measures relating to the Operations function.

Members discussed the performance report in detail and offered various observations.  The Director of Customer Services advised that with the transition to the new data system, data had only recently been finalised.  As a result, the sickness absence figures were not included in the report, however a Service Update was issued with the figures for information to members.

In regards to voids and the time taken for the re-let of housing properties, it was noted that a report was due to go to Audit, Risk and Scrutiny in February 2020. 

The report recommended:-

that the Committee provide comments and observations on the performance measures relating to the Operations function.

The Committee resolved:-

(i)             in regards to Welfare Right - % of Successful Appeals, to note that officers would report back to members by way of email, to clarify the figures contained in the report; and

(ii)            to otherwise note the information contained in the Performance Report.

The Committee resolved:-

(i)            to note that officers would liaise with the Chief Officer - Corporate Landlord, in regard to repair targets for lighting within sheltered housing, and would report back to members in this regard; and

(ii)          to otherwise note the information contained in the Performance Report. 

The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which presented Committee with the status of key performance measures relating to the Operations function.

The report recommended:-

that the Committee provide comments and observations on the performance measures relating to the Operations function.   

The Committee resolved:-

(i)            to note that officers would liaise with the Chief Officer - Corporate Landlord, in regard to repair targets for lighting within sheltered housing, and would report back to members in this regard; and

(ii)          to otherwise note the information contained in the Performance Report. 

The Committee resolved:-

(i)            to note that a report was due to Audit, Risk and Scrutiny on VOIDS; and

(ii)          to otherwise note the information provided in the Performance Report.

The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which presented Committee with the status of key performance measures relating to the Operations function.

The report recommended:-

that the Committee provide comments and observations on the performance measures in relation to the Operations function.

The Committee resolved:-

(i)             to note that a report was due to Audit, Risk and Scrutiny on voids; and

(ii)            to otherwise note the information provided in the Performance Report.

The Committee resolved:-

(i)        to request that a Service Update be circulated to members in regard to the volume of delay in handling complaints within Customer Experience;

(ii)       to request that information on new fleet vehicles and livery from a recent media article be circulated to members by email; and

(iii)      to otherwise note the information contained with no further observations made.

The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which provided members with a status of key performance measures relating to the Operations Function.  Appended to the report were the performance summary dashboard and the performance analysis of exceptions.

The report recommended:-

that the Committee provide comments and observations on the performance information contained in the report appendices. 

The Committee resolved:-

(i)        to request that a Service Update be circulated to members in regard to the volume of delay in handling complaints within Customer Experience;

(ii)       to request that information on new fleet vehicles and livery from a recent media article be circulated to members by email; and

(iii)      to otherwise note the information contained with no further observations made.

The Committee resolved:-

(i)            to agree that a Service Update be issued with details on VOIDS and what was currently being done to assist residents;

(ii)          to request that the Director of Customer Services send on details of benchmarking with other local authorities in regard to absences; and

(iii)         to otherwise note the information provided in the Performance Report.

The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which provided members with a status of key performance measures relating to the Operations Function.  Appended to the report were the performance summary dashboard and the performance analysis of exceptions.

The report recommended:-

that the Committee provide comments and observations on the performance information contained in the report appendices and highlight any indicators or areas of service they would like to see featured in future reports.

The Committee resolved:-

(i)            to agree that a Service Update be issued with details on voids and what was currently being done to assist residents;

(ii)          to request that the Director of Customer Services circulate details of benchmarking with other local authorities in regard to absences; and

(iii)         to otherwise note the information provided in the Performance Report.