Please note that online agendas are
retained indefinitely
Terms of Reference operational from 1 April
2020
PURPOSE OF COMMITTEE
To monitor the delivery of all services
provided by the Customer Services Function and the Operations
Function (with the exception of educational services). It will also scrutinise performance and approve
options within set budgets to ensure best value and delivery of the
Council’s agreed outcomes.
REMIT OF COMMITTEE
1.
Service Delivery and
Performance
1.1
The Committee will, in respect of the
Customer Services Function and the Operations Function (with the
exception of educational services):-
1.1.1
oversee, and make decisions relating
to, service delivery;
1.1.2
approve options to improve/transform
service delivery;
1.1.3
scrutinise operational performance and
service standards in line with the Performance Management Framework
and consider recommendations for improvements where
required;
1.1.4
receive the cluster risk registers
relative to its remit and scrutinise to ensure assurance of the
controls in place;
1.1.5
approve all policies and strategies
relative to its remit; and
1.1.6
receive reports on inspections and peer
reviews in order to ensure best practice and note any actions
arising from those inspections and reviews.
1.2
In undertaking the aspects at 1.1, the
Committee will ensure that it is acting within the budget set by
Council and is supporting the delivery of the Council’s
agreed outcomes, commissioning intentions and service
standards.
1.3
The Committee may make recommendations
to the appropriate committee(s) or sub
committee(s) on areas affecting the Customer Services
Function or the Operations Function (with the exception of
educational services) where the authority to approve sits within
the remit of another Committee or Sub Committee.
Executive Lead: Chief Operating Officer and the Director of
Customer Services
