The Committee resolved:-
(i) in regards to Welfare Right - % of Successful Appeals, that officers would report back to members by way of email, to clarify the figures contained in the report; and
(ii) to otherwise note the information contained in the Performance Report.
The Committee resolved:-
(i) to note that officers would liaise with the Chief Officer - Corporate Landlord, in regard to repair targets for lighting within sheltered housing, and would report back to members in this regard; and
(ii) to otherwise note the information contained in the Performance Report.
The Committee resolved:-
(i) to note that a report was due to Audit, Risk and Scrutiny on VOIDS; and
(ii) to otherwise note the information provided in the Performance Report.
The Committee resolved:-
(i) to request that a Service Update be circulated to members in regard to the volume of delay in handling complaints within Customer Experience;
(ii) to request that information on new fleet vehicles and livery from a recent media article be circulated to members by email; and
(iii) to otherwise note the information contained with no further observations made.
The Committee resolved:-
(i) to agree that a Service Update be issued with details on VOIDS and what was currently being done to assist residents;
(ii) to request that the Director of Customer Services send on details of benchmarking with other local authorities in regard to absences; and
(iii) to otherwise note the information provided in the Performance Report.