Decision details

(i)            to approve the proposed improvement actions;

(ii)          to instruct the Chief Officer – People and Citizen Service to report back on progress within 12 months;

(iii)         to instruct the Chief Officer – People and Citizen Services to work with Chief Officer - Data Insights to improve the response and enhance the insights for the next survey; and

(iv)         to instruct the Chief Officer – People and Citizen Services to speak to service users accessing the Council’ s money advice services about how they receive information and sources they trust and to report back to committee via a service update.