Decision details

(i)               to note the intention that a key principle of the commissioning approach would be the involvement of our citizens;

(ii)             to instruct the Director of Commissioning to undertake an audit and review of existing methods and activity of customer and citizen engagement and report back to the Committee with recommendations which:-

·      proposed a planned and co-ordinated approach to future engagement and consultation, ensuring that this meets the needs of both the Council and customers and citizens;

·      identified and spread best practice;

·      demonstrated how this would inform future commissioning.

(iii)            to instruct the Director of Commissioning to take forward a joint review, including Council, civic and partner representatives to explore civic representation and involvement, to address the questions detailed at paragraph 3.4.17 below.