Decision details

The Board resolved:-

(i)            to note the results of the Local Survey,

(ii)          to note the comparison between the local and national survey results in

relation to national indicators 1 through 9,

(iii)         to note that the independent company is commissioned to repeat the local survey in three years’ time,

(iv)         to instruct the Chief Officer to bring forward a report cross referencing

the key findings of the local survey with existing areas of improvement activity and identifying any further initiatives required to the February meeting of the Audit and Performance Systems committee, and

(v)          to instruct the Chief Officer to bring forward a further report following

publication of the results of the current national survey which are expected in April 2020 along with details of actions undertaken to address those areas of the survey which would benefit from improvement. This report will come to the June meeting of the IJB.