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Decision details

Revised Model Complaints Handling Procedure - HSCP.21.015

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No


The Board resolved :-

(i)            to approve Appendix A, - the revised Aberdeen City Integration Joint Board’s Complaints Handling Procedure, and Appendix B, the summarised customer-facing guide which provides information for customers on how we handle complaints;

(ii)          to note that any presentational issues contained in the Appendices will be resolved ahead of submission to the SPSO; and

(iii)         to instruct that the finalised, approved SPSO version be circulated to the IJB Members.


Publication date: 24/02/2021

Date of decision: 23/02/2021

Decided at meeting: 23/02/2021 - Integration Joint Board

Accompanying Documents: