Decision details

The Board resolved :-

(i)            to approve Appendix A, - the revised Aberdeen City Integration Joint Board’s Complaints Handling Procedure, and Appendix B, the summarised customer-facing guide which provides information for customers on how we handle complaints;

(ii)          to note that any presentational issues contained in the Appendices will be resolved ahead of submission to the SPSO; and

(iii)         to instruct that the finalised, approved SPSO version be circulated to the IJB Members.