Issue - meetings

(i)         to note the Service Outcome Improvement Report for the Corporate Governance Directorate and the information contained therein; and

(ii)        that officers investigate whether statistics could be obtained and circulated to members in relation to the number of calls abandoned where people have contacted extension numbers (as opposed to the Customer Contact Centre).

With reference to article 11 of the minute of meeting of 20 September 2017, the Committee had before it a report by the Director of Resources which outlined key performance information for the Corporate Governance Directorate service and how it related to strategic priorities.

The report recommended:-

that the Committee note the Service Outcome Improvement Report for the Corporate Governance Directorate and the information contained therein.

The Committee resolved:-

(i)         to approve the recommendation; and

(ii)        that officers investigate whether statistics could be obtained and circulated to members in relation to the number of calls abandoned where people have contacted extension numbers (as opposed to the Customer Contact Centre).