Issue - meetings

The Committee resolved:-

(i)            to request that in relation to the target of 7 days for street light repairs, that a new indicator be added to highlight if repairs not successfully completed in 4 weeks;

(ii)          to request that officers look into the robustness of the Scottish Housing Charter and to report back to members; and

(iii)         to approve the suggested new approach as shown in Appendix A parts 1, 2 and 3.

The Committee had before it a report by the Chief Operating Officer and the Director of Customer, which provided Members with a summary of the key performance measures relating to the Operations Function.  Appended to the report were the performance summary dashboard and the performance analysis of exceptions.

The report recommended:-

That the Committee –

a)           provides comments and observations on the performance information contained in the report and highlight any indicators or areas of service they would like to see featured in new reports; and

b)           approves the suggested new approach as shown in appendix A, parts 1, 2 and 3.

Members asked various questions in regard to the Performance Report.

The Committee resolved:-

(i)            to request that in relation to the target of 7 days for street light repairs, that a new indicator be added to highlight if repairs are not successfully completed in 4 weeks;

(ii)          to request that officers look into the robustness of the Scottish Housing Charter and to report back to members; and

(iii)         to approve the suggested new approach as shown in Appendix A, parts 1, 2 and 3.