Issue - meetings

to note the content of the report.

The Committee had before it a report by the Director of Customer Services which provided information on all Scottish Public Services Ombudsman (SPSO) and Inspector of Crematoria decisions made in relation to Aberdeen City Council since the last reporting cycle to provide assurance to Committee that complaints and Scottish Welfare Fund applications are being handled appropriately.

The report recommended:

that the Committee note the content of the report.

Councillor Duncan sought additional information in relation to the second complaint in Appendix A, wherein the Senior Customer Experience Officer advised that lessons learnt from the complaint had resulted in all complaints being managed by one team and that the Customer Feedback team reviewed all complaints and responses prior to them being issued to ensure consistency.  She further advised that there was a complaint handling toolkit, templates and training for management to assist when dealing with complaints.

The Committee resolved:-

to approve the recommendation as contained in the report.