Issue - meetings

(i)       to note that officers could circulate information to Members and Trade Union Advisers outwith the meeting as to how D365 operated, and that the presentation which had been given to other local authorities could be arranged for Members if required;

(ii)       to note the change journey and the adoption and change management tools and methods used within that in embedding Dynamics 365;

(iii)      to note the engagement techniques, including end-user co-design, which had fed into the development of the tool and its roll-out as part of the overall approach to workforce engagement as the Council moves through transformation, and to include these approaches in the implementation of the Workforce Delivery Plan;

(iv)      to note the meeting of the Council’s commitments within that plan, specifically around ensuring the right skills are in place, with the right support and that Empowered people will take effective decisions to meet the needs of our customers and, with the effective use of data and digital, allow limited public resources to be targeted; and

(v)      note that the innovative use of Dynamics 365 for Social Work had resulted in the project being a finalist at this year’s Local Government Chronicle awards.

The Committee had before it a report by the Director of Customer which set out the change journey to date for staff through the introduction of Dynamics 365 as the Client Relationship Management tool across Social Care. The report also set out the next steps for the project.

The report recommended:-

that the Committee –

(a)      note the change journey and the adoption and change management tools and methods used within that in embedding Dynamics 365;

(b)      note the engagement techniques, including end-user co-design, which had fed into the development of the tool and its roll-out as part of the overall approach to workforce engagement as the Council moved through transformation, and to include these approaches in the implementation of the Workforce Delivery Plan;

(c)      note the meeting of the Council’s commitments within that plan, specifically around ensuring the right skills were in place, with the right support and that empowered people would take effective decisions to meet the needs of customers and, with the effective use of data and digital, allow limited public resources to be targeted; and

(d)      note that the innovative use of Dynamics 365 for Social Work had resulted in the project being a finalist at this year’s Local Government Chronicle awards.

The Committee resolved:-

(i)       to note that officers could circulate information to Members and Trade Union Advisers outwith the meeting as to how Dynamics 365 operated, and that the presentation which had been given to other local authorities could be arranged for Members if required; and

(ii)       to approve the recommendations.