Issue - meetings
IJB Complaints Handling - AC2402
Meeting: 12/02/2024 - Audit, Risk and Scrutiny Committee (Item 13)
13 IJB Complaints Handling - AC2402 
PDF 624 KB
Decision:
to endorse the agreed recommendations for improvement as contained in the internal audit report.
Minutes:
The Committee had before it a report by the Chief Internal Auditor which presented an audit on Integrated Joint Board Complaints Handling which was undertaken to ensure that the complaints procedures were being complied with for all matters and that data generated was used by Management to monitor and improve performance.
The report recommended:-
that the Committee review, discuss and comment on the issues raised within the report and the attached appendix.
The Committee resolved:-
to endorse the agreed recommendations for improvement as contained in the internal audit report.