Issue - meetings

(i)              to note that the Customer Services Manager would liaise with colleagues and provide a response as to the whether action had been taken in relation to the feedback in the ICO report regarding measurement and recording of curtilage areas; and

(ii)             to otherwise note the details of the report.

With reference to article 7 of the minute of its previous meeting, the Committee had before it a report by the Executive Director of Corporate Services which provided information on all Scottish Public Services Ombudsman (SPSO) and Inspector of Cremations decisions made in relation to Aberdeen City Council since the last reporting cycle, to provide assurance to Committee that complaints and Scottish Welfare Fund applications were being handled appropriately.

The report recommended:-

that the Committee note the details of the report.

In response to a question relating to whether the Complainer received an apology and if they were asked for feedback on the process, the Customer Services Manager advised that an apology was issued to the Complainer with a copy sent to the SPSO and that it was not standard practice to ask for feedback.

The Committee resolved:-

(i)              to note that the Customer Services Manager would liaise with colleagues and provide a response as to the whether action had been taken in relation to the feedback in the ICO report regarding measurement and recording of curtilage areas; and

(ii)             to otherwise approve the recommendation contained in the report.