Issue - meetings

to note the details of the report.

With reference to article 9 of the minute of its previous meeting, the Committee had before it a report by the Executive Director of Corporate Services which provided information on all Scottish Public Services Ombudsman (SPSO) and Inspector of Cremations decisions made in relation to Aberdeen City Council since the last reporting cycle, to provide assurance to Committee that complaints and Scottish Welfare Fund applications were being handled appropriately.

The report recommended:-

that the Committee note the details of the report.

In response to questions relating to the lengthy delays in the response from the SPSO and what measures were in place to keep the complainant informed, the Customer Services Manager advised that these were exceptions where the SPSO had taken longer to respond.  She further advised that all recommendations received had been actioned.  In relation to the contact with the complainer, she advised that the Council had no contact with the complainer once it reached the ombudsman. 

The Committee resolved:-

to approve the recommendation as contained in the report.