Issue - meetings

(i)       to note that officers would provide information to Members outwith the meeting on the number of road-going small vans and the amount of plant that the Council owned, to include an explanation of variations in the performance indicator figures;

(ii)       in relation to performance indicators where the performance was below the target level but there was still a tick against the quarter (for example, % of complaints resolved within timescale – Roads), to note that the Chief Officer – Operations had advised that it was likely there was an allowance of 10% variance before the indicator would change to amber, however he would confirm this with colleagues in Data Insights outwith the meeting and advise Members if this was not the case;

(iii)      in relation to the % of waste diverted from landfill, to note that the Chief Officer – Operations had undertaken to circulate information to Members outwith the meeting on the breakdown of the figures for Quarter 2, to explain how the percentages had been calculated, including where waste may have ended up, in terms of any cost to the environment and where possible, the most recent data available;

(iv)      to note that the Chief Officer – Operations would provide information to Members outwith the meeting on how the 10 days sickness absence target might factor into any recruitment considerations;

(v)      in relation to the % of annual carbon budget used and the quarterly data contained within the report, to note that officers would provide full information to Members outwith the meeting on the comparison with Quarters 1 and 2 for 2025/2026, and could include the Quarter 1 to Quarter 4 breakdown for the previous year in future reporting;

(vi)      to note the report on the status of appropriate key performance measures relating to services;

(vii)     to note the significant complaints not resolved (% of complaints resolved within timescale – Roads) in Quarter 2;

(viii)    to further note that following a logical data trend and the exceptional loss of road usage during the early weeks of January 2026, that the significant number of complaints not resolved appropriately would be higher than 50%; and

(ix)      to therefore instruct the Chief Officer – Operations to make appropriate resources available to address and resolve such complaints within performance indicator targets and report back on progress in the next meeting of this Committee.