Agenda item

The Committee had before it a report by the Chief Operating Officer and the Director of Customer Services, which presented Committee with the status of key performance measures relating to the Operations function. 

Members discussed the performance report in detail and offered various observations. 

The report recommended:-

that the Committee –

(a)            provide comments and observations on the performance information contained in report Appendix A; and

(b)            approve the reduction in the target for Service Standard ‘% Foster carers and adopters approved within a timescale of 6 months from application’ from 90% to 75%.

The Convener, seconded by the Vice Convener, Councillor Macdonald:-

           that the report recommendations be approved.

Councillor Radley, seconded by Councillor Cameron, moved as an amendment:-

(1)            that members provide comments and observations on the performance information contained in report Appendix A; and

(2)            that the Committee approve the reduction in the target for Service Standard ‘%  Foster carers and adopters approved within a timescale of 6 months from  application’ from 100% to 75%; but on the basis that, once the target of 75% is met, the target should be increased by the Chief Officer - Integrated Children’s and Family Services to 82%, and then increased incrementally as required until a target of 100% is met.

On a division, there voted:- for the motion (7) – the Convener, the Vice Convener Councillor Macdonald, and Councillors Lesley Dunbar, Graham, MacKenzie, Mason and Stewart, the Depute Provost; for the amendment (6) – Councillors Cameron, Cormie, Delaney, Henrickson, Hutchison and Radley. 

The Committee resolved:-

(i)              to note that in relation to the target for the percentage of unclassified roads that should be considered for maintenance treatment, that the indicator should be green and not amber as stated in the report;

(ii)             to note that the target for Child Protection Conferences held within 21 days had previously been agreed to be reduced from 100% to 80% and to ensure this was reflected in the next Performance Report;

(iii)            to request that officers provide information by way of a Service Update with further information about the performance of the Customer Contact Centre;

(iv)           to request that officers provide more information in future reports in relation to the Financial Inclusion team with details on cases per month;

(v)             to request that officers provide more information to members by way of email, in regard to the satisfaction survey issued to new tenants;

(vi)           in relation to the cost of Environmental Health per 1000 of population, to request that officers look at comparative local authorities and their performance and data, rather than a comparative with Scotland as a whole;

(vii)          in relation to the target for the number of school lunches served through the year for primary ages children for 2020/21, to request that officers circulate information to members by way of email on the breakdown of meals provided for each quarter of the year;

(viii)        in relation to the target for total number of complaints received (stage 1 and 2) - Building Services, that officers provide more information on this to members by way of email;

(ix)           to request that officers provide information to members by way of email, on the potential savings that could be made with the completion of the rollout of the use of LED street lighting;

(x)             to request that officers ensure that City Wardens were aware to report any bulky fly tipping items to the appropriate service for the necessary action to be undertaken; and

(xi)           to adopt the motion and therefore approve the recommendations contained in the report.