Issue - decisions

The Committee resolved:-

(i)            in regards to Welfare Right - % of Successful Appeals, that officers would report back to members by way of email, to clarify the figures contained in the report; and

(ii)          to otherwise note the information contained in the Performance Report.

The Committee resolved:-

(i)            to note that officers would liaise with the Chief Officer - Corporate Landlord, in regard to repair targets for lighting within sheltered housing, and would report back to members in this regard; and

(ii)          to otherwise note the information contained in the Performance Report. 

The Committee resolved:-

(i)            to note that a report was due to Audit, Risk and Scrutiny on VOIDS; and

(ii)          to otherwise note the information provided in the Performance Report.

The Committee resolved:-

(i)        to request that a Service Update be circulated to members in regard to the volume of delay in handling complaints within Customer Experience;

(ii)       to request that information on new fleet vehicles and livery from a recent media article be circulated to members by email; and

(iii)      to otherwise note the information contained with no further observations made.

The Committee resolved:-

(i)            to agree that a Service Update be issued with details on VOIDS and what was currently being done to assist residents;

(ii)          to request that the Director of Customer Services send on details of benchmarking with other local authorities in regard to absences; and

(iii)         to otherwise note the information provided in the Performance Report.